At Pro Sports Lab, customer satisfaction is our top priority. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility: Products can be returned within 7 days of delivery provided they are:

- Defective or damaged upon arrival

- Incorrect items shipped

- In original, unused condition with all tags and packaging intact

2. Non-Returnable Items: The following items cannot be returned:

- Stringing services (once completed)

- Grip tapes and strings (once opened)

- Shuttlecocks (once the tube is opened)

- Sale/clearance items

3. How to Initiate a Return: Contact us via WhatsApp or email at theprosportslab@gmail.com(Call: 9187532100) within 7 days of delivery with your order number, photos of the item, and reason for return.

4. Refund Process: Once we receive and inspect the returned item, refunds are processed within 5-7 business days to the original payment method. COD orders will be refunded via bank transfer or UPI.

5. Exchange: We offer product exchanges for defective or incorrect items, subject to stock availability.

6. Shipping Costs: Return shipping costs are borne by the customer unless the return is due to our error (wrong or defective product).

7. Cancellations: Orders can be cancelled before dispatch. Once shipped, cancellations are not accepted. Please contact us immediately at theprosportslab@gmail.com(Call: 9187532100) for cancellation requests.

For support: theprosportslab@gmail.com(Call: 9187532100) | Pro Sports Lab, Budigere Cross, Bangalore.